Airtel service for Broadband is a fairly good service in terms of customer service, data transfer and downtime. I am a satisfied customer since last 3 years.
Its on Saturday morning, my WLAN suddendly stopped working. I am having a Beetel 450 BX I Wifi Router on rental from Airtel itself. From looking at the default settings within the modem, I knew it was not a configuration issue but somehow the router was bricked.
Calling the Airtel exective, he said he will try an Firmware update or else he will replace it. Firmware update did resolve the issue. It turned out that Airtel is doing firmware update remotely for all the beteel ADSL modems and in process of the mass update they updated all the wireless routers as well with the same firmware as the ADSL modem and hence the WLAN function stopped working.
So if you run into the issue where your wireless stops suddenly then
1. If connecting a cable and acessing the Internet works.
2. If the WLAN Led is glowing or not. If its not glowing its pretty much the firmware update issue or existing firmware has to be updated.
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